The Glen Hotel and Suites

Stayed at The Glen from 09 Oct to 11 Oct. On the accommodation side, I have nothing but positive things to say. The room was spacious, clean and new. The staff were amazing and very helpful. Where The Glen lets itself down is the dining side of things. When we went for breakfast, we were served by Alexa who looked and acted like she would rather be anywhere but at work. No smile or friendliness. I don't know why these young people don't realise that a smile does not cost anything and it uplifts the mood of the customer. Anyway, her attitude was bordering on rude. Any question we asked, the answer was the same. If it is not on the menu, it cannot be done. Speaking of the menu, I fail to understand that apart from Toast & Jam or Avo on Toast, there are absolutely no vegetarian offering on the menu. In fact, as Alexa put it, there was no options for toasted sandwiches either. The owners of The Glen need to put a bit more effort into the menu. We then had some drinks in the evening. Like Alexa, I think Lucas (or Luke) would like to have been anywhere else apart from being at work. Very smug and rude attitude. Again, a smile and a hello would go a long way. Mind you, whilst I was served by Lucas/Luke, there were other staff members who understood the meaning of Customer Service and were really good. Pity I did not take their names to give a shout out to. The management of The Glen need to pull these young staff members in and explain what Customer Service is all about. Excellent customer service = repeat business. Maybe, the owners don't understand that principle either.

Saturday night with approximately 15 people. Atmosphere and environment was great. Bar service was excellent. Unfortunately my Chicken Ceaser salad was disgusting. I wish I had of taken a photo. Most at the table received nice meals. I certainly wouldn't do the healthy salad option at the Glen.

Food is always good, cocktails are always good but the older female blonde security guard made me finally write a review. a friendly, warm lady that does her job well.

The Glen Hotel offers breakfast, lunch and dinner onsite or room service. Room is spacious and well appointed, onsite gym and pool is great.